Our Policies

We ship worldwide from our global network of fulfillment partners. Delivery times vary depending on your location and the shipping method selected at checkout.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next business day.

Estimated Delivery Times

Delivery times are estimates measured from the date of shipment, not the date of order. Remote or rural areas may experience additional transit time.

Order Tracking

A tracking number is provided via email once your order ships. Please allow 2–5 business days after shipment for tracking information to become active in the carrier's system.

Split Shipments

If your order contains multiple items, they may ship separately from different fulfillment locations. Each shipment will have its own tracking number and you will be notified for each.

Delays

While we do our best to meet estimated delivery windows, delays may occur due to customs processing, carrier backlogs, weather events, public holidays, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we will investigate.

International shipments may be subject to import duties, taxes, and customs fees levied by the destination country's government. These charges are separate from our product prices and shipping fees.

Key Points

• Duties and taxes are not included in the product price or shipping cost displayed at checkout.
• Your local customs office determines the applicable charges upon arrival.
• Customs fees are non-refundable and cannot be credited by CURATED.
• Refusal to pay customs duties may result in the package being returned to sender or destroyed. In such cases, we cannot guarantee a refund.

We recommend contacting your local customs office before placing an order if you have questions about potential import charges for your country.

We want you to be completely satisfied with your purchase. If an item doesn't meet your expectations, you may request a return within our return window.

Return Window

You have 30 days from the date of delivery to initiate a return request. Items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items

• Intimate or personal care items (opened)
• Health and beauty products (opened or used)
• Personalized or custom-made products
• Clearance or final sale items
• Gift cards
• Items marked as “non-returnable” on the product page

How to Initiate a Return

1. Contact our support team at support@curatedguild.com with your order number and reason for return.
2. Receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund or exchange.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. In that case, we will cover return shipping or arrange a replacement at no additional cost.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos or video of the issue. We will offer a full replacement or refund without requiring you to return the item in most cases.

Exchanges

We do not offer direct exchanges at this time. To receive a different item, please initiate a return for the original item and place a new order.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days. Additional time may be required by your bank or payment provider to post the credit to your account.

Partial Refunds

A partial refund may be issued if:

• The item is returned with signs of use, missing parts, or not in its original packaging.
• The return is initiated after the 30-day return window but within 45 days (at our discretion).

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).

Late or Missing Refunds

If you haven't received your refund:

1. Check your bank or credit card statement again.
2. Contact your bank — there is often a processing period before a refund is posted.
3. Contact your payment provider (e.g., PayPal, credit card company).
4. If you've done all of the above and still have not received your refund, contact us at support@curatedguild.com.

Before Processing

Orders can be cancelled free of charge within 12 hours of placing the order, provided it has not already entered processing. To cancel, contact us immediately at support@curatedguild.com with your order number.

After Processing

Once an order has been submitted to our fulfillment partners, it cannot be cancelled. In this case, you will need to wait for delivery and then initiate a return per our Returns & Exchanges policy above.

Refund for Cancellations

Successfully cancelled orders receive a full refund to the original payment method within 3–5 business days.

CURATED (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from curatedguild.com.

Information We Collect

We collect the following types of personal information:

• Account information: name, email address, password (hashed)
• Order information: shipping address, billing address, phone number, order history
• Payment information: processed securely by our third-party payment provider; we do not store your full card details
• Usage data: browsing behavior, pages visited, device type, browser type, IP address
• Communications: emails, support messages, and newsletter sign-ups

How We Use Your Information

• Fulfilling and managing your orders
• Communicating order updates, shipping notifications, and customer support
• Sending marketing emails (only with your consent; you may unsubscribe at any time)
• Improving our website, products, and customer experience
• Fraud prevention and security
• Complying with legal obligations

Third-Party Sharing

We share your personal data only as necessary to operate our business:

• Payment processors — to process transactions securely
• Shipping & fulfillment partners — to deliver your orders
• Analytics providers — to understand site usage and improve our services
• Email marketing services — to send newsletters (with your consent)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access & portability: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data (subject to legal retention requirements)
• Opt-out: opt out of marketing communications at any time
• Do Not Sell/Share: we do not sell your data; we honor Global Privacy Control (GPC) signals

To exercise any of these rights, contact us at privacy@curatedguild.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above, or as required by law. Order data is retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account at any time.

Children's Privacy

Our site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Security

We implement industry-standard security measures including encryption (TLS/SSL), secure password hashing, and access controls to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of our site after changes constitutes acceptance of the revised policy.

By accessing or using curatedguild.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to make a purchase. By placing an order, you represent that you meet this requirement.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.

Product Information

We strive to display product information as accurately as possible. However, product images are provided by manufacturers and may vary slightly from the actual item in color, size, or appearance due to photography, screen settings, and manufacturing variations. These minor differences do not constitute defects.

Pricing & Availability

All prices are displayed in USD and are subject to change without notice. We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price. Product availability is not guaranteed and items may be discontinued at any time.

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Reasons for order cancellation may include product unavailability, pricing errors, or suspected fraudulent activity.

Intellectual Property

All content on this site — including branding, logos, text, graphics, and design — is the property of CURATED or its content suppliers and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

Prohibited Uses

You agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the site or its systems
• Transmit viruses, malware, or other malicious code
• Scrape, crawl, or use automated tools to extract data without permission
• Impersonate any person or misrepresent your identity

Disclaimer of Warranties

Our site and products are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, CURATED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes take effect when posted on this page. Continued use of the site constitutes acceptance of the updated Terms.

We are committed to resolving any issues promptly and fairly. If you have questions, concerns, or complaints about your order or our policies, please reach out.

How to Contact Us

• General support: support@curatedguild.com
• Privacy inquiries: privacy@curatedguild.com
• Contact form: available on our Contact page

We aim to respond to all inquiries within 24–48 hours during business days.

Dispute Resolution

If your initial inquiry does not resolve the issue, you may request escalation to a manager. We are committed to working with you in good faith to find a fair resolution.

If we are unable to resolve a dispute directly, you may seek remedies through the applicable consumer protection agencies in your jurisdiction or through binding arbitration as outlined in our Terms of Service.